Privacy Policy
Last Updated: June 20, 2026
Recevi LLC ("Recevi," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us or that we collect on behalf of our business clients. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website (recevi.co), engage with us as a business client, or interact with a Recevi-powered AI phone agent operating on behalf of one of our clients.
If you have questions about this policy, contact us at daniel@recevi.co.
WHO WE ARE AND WHO THIS POLICY APPLIES TO
Recevi LLC is a Pennsylvania limited liability company that provides AI-powered phone receptionist services to local service businesses (the "Service"). Our AI phone agents answer inbound calls on behalf of our business clients, capture caller information, book appointments, and send transactional SMS confirmations.
This policy applies to three groups of people:
Website visitors: anyone who visits recevi.co
Business clients: businesses that engage Recevi to provide AI receptionist services
End-callers: individuals who call a phone number serviced by a Recevi-powered AI agent on behalf of one of our clients
INFORMATION WE COLLECT
We collect the following categories of personal information:
From website visitors:
Contact information you submit through forms (name, email, phone, business name, message content)
Technical information collected automatically (IP address, browser type, device information, pages visited, referrer)
Cookies and similar analytics technologies
From business clients:
Business identification (company name, EIN, business address)
Account credentials and billing information
Configuration data needed to operate your AI agent (business details, FAQs, scheduling rules, service area)
Payment information processed by third-party payment processors (we do not store full payment card numbers)
From end-callers (people who call a Recevi-powered phone line):
Phone number (caller ID and any number provided during the call)
Name, address, and other information voluntarily provided to the AI agent during the call
Audio recordings and transcripts of the call
Call metadata (date, time, duration, outcome)
Information about the reason for the call
From individuals who opt in to SMS through our website:
Mobile phone number
The fact, date, and method of SMS opt-in (consent record)
SMS COMMUNICATIONS
This section describes how end users opt in to SMS, how SMS data is used, what messages we send, how frequently, and how to opt out. A standalone, publicly accessible version of these SMS disclosures, including our web opt-in form, is available at https://recevi.co/sms.
SMS program summary. Recevi (operating on behalf of its business clients) sends transactional appointment text messages, such as appointment confirmations, reminders, and related follow-ups. Message frequency varies by appointment activity, up to approximately 5 messages per month. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help. No mobile information or SMS opt-in data is shared with third parties or affiliates for marketing or promotional purposes.
Brand name. SMS messages sent through the Service are sent on behalf of the Recevi business client whose phone line the caller contacted. The brand name (e.g., "Mike's Plumbing") is identified in the call-to-action and in the first SMS message sent to the recipient.
How end users opt in. Consent to receive SMS is voluntary and is never a condition of any purchase, service, or account. Any consent checkbox is unchecked by default, and SMS consent is kept separate from these Terms and this Privacy Policy. End users may opt in through either of the following paths:
Web opt-in. At https://recevi.co/sms, an individual may enter their mobile number and check an unchecked consent checkbox to agree to receive transactional appointment text messages from Recevi on behalf of the relevant business client.
Verbal opt-in during an inbound call. When an individual calls a Recevi-powered phone line and the AI agent helps them book an appointment or capture their information, the agent asks explicitly: "Would you like a confirmation text with the appointment details?" If the caller agrees, the agent confirms the destination phone number — either the caller ID of the inbound call, or a different number the caller explicitly provides and verbally confirms — and reads the destination number back before sending. SMS is sent only after this explicit confirmation. The call is recorded as proof of consent and the recording is retained for not less than five years.
Each opt-in applies only to the transactional SMS program described here. Consent is not transferable to any other program or campaign, and we do not enroll a recipient in any other messaging based on a single opt-in.
Message categories. SMS messages sent through the Service are transactional only and include:
Appointment confirmations
Appointment reminders
Service updates and follow-ups directly related to the appointment
Replies to the caller's inquiries
We do not send promotional, marketing, or solicitation SMS through the Service.
Message frequency. Message frequency varies based on the recipient's appointment activity, up to approximately 5 messages per month. Typically, a recipient receives one confirmation message per booked appointment, plus any related reminders or follow-ups for that appointment. Recipients will not receive recurring marketing messages.
Pricing. Message and data rates may apply.
Opt-out (STOP or any reasonable method). You may opt out of SMS communications at any time by replying STOP to any message, or by any other reasonable method (including email to daniel@recevi.co, voicemail, or any clear request to stop receiving messages). Opt-out requests will be honored as quickly as possible, and in any case within 10 business days as required by federal law. Upon receiving an opt-out request, we will send one final acknowledgment message confirming your opt-out, the brand name, and that no further messages will be sent.
Opt back in (START). You may opt back in at any time by replying START. You will receive a confirmation message and SMS service will resume.
Help (HELP). Reply HELP to any message to receive assistance. Our HELP response includes the brand name, our contact email (daniel@recevi.co), and basic information about how to manage your SMS preferences.
No sharing of SMS data — mandatory disclosure.
No mobile information, including phone numbers and SMS opt-in data, will be shared with third parties or affiliates for marketing or promotional purposes. All categories of data sharing described elsewhere in this Privacy Policy specifically exclude text messaging originator opt-in data and SMS consent records; this information will not be shared with any third parties under any circumstances, including in the event of business mergers, acquisitions, or asset transfers, except where compelled by law.
HOW WE USE YOUR INFORMATION
We use collected information to:
Provide, maintain, and improve the Service
Communicate with business clients about their account, billing, and service updates
Operate AI phone agents on behalf of our business clients, including capturing caller information and booking appointments
Send transactional SMS to end-callers and website opt-ins who have provided consent
Comply with legal obligations including TCPA, CTIA Messaging Principles, state privacy laws, and applicable telecommunications regulations
Protect our rights, the rights of our clients, and the safety of end-callers
Detect, investigate, and prevent fraudulent or unauthorized activity
CALL RECORDING AND CONSENT
Calls handled by Recevi-powered AI agents may be recorded and transcribed as part of the Service. Recording practices comply with applicable consent laws based on the jurisdiction of the call.
In two-party (all-party) consent states — including California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Oregon, Pennsylvania, and Washington — callers are notified at the start of the call that the call may be recorded and that they are speaking with an AI agent. By continuing the call after such notice, callers consent to the recording.
In one-party consent states, our business clients (as one party to the call) consent to the recording as part of their service agreement with Recevi.
Recordings may be used for service delivery, quality assurance, proof of consent for SMS opt-ins, dispute resolution, and as required by law. It is the responsibility of our business clients to ensure their use of the Service complies with the recording, telemarketing, and consumer privacy laws applicable to their operations and the jurisdictions in which they operate.
HOW WE SHARE INFORMATION
We do not sell personal information. We share information only in the following circumstances, and SMS opt-in data is specifically excluded from all sharing (see Section 3):
With service providers that help us operate the Service, including cloud hosting, telephony providers, voice AI providers, analytics tools, and payment processors. These providers are bound by confidentiality agreements and may use the information only to provide services to us.
With our business clients. When you call a phone number serviced by a Recevi-powered AI agent on behalf of one of our clients, the call data (including your name, phone number, address, reason for calling, and call recording) is shared with that business client as part of the Service we provide them. This is necessary for the client to fulfill the service you called about.
When required by law, including in response to a valid subpoena, court order, or other legal process, or to protect the rights, property, or safety of Recevi, our clients, our users, or the public.
In connection with a business transaction. In the event of a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, personal information may be transferred as part of that transaction. SMS opt-in data and consent records will NOT be transferred and will be deleted or remain non-transferable in any such transaction.
DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, alteration, disclosure, or destruction. These include encryption in transit, access controls, and secure cloud infrastructure. While no system is perfectly secure, we work to industry-standard practices to keep your data safe.
In the event of a data breach that affects personal information, we will notify affected individuals and regulators as required by applicable law.
DATA RETENTION
We retain personal information only as long as necessary to:
Provide the Service
Comply with legal obligations (including SMS consent records, which we retain for not less than five years to demonstrate compliance with the TCPA, and for ten years for Virginia residents as required by state law)
Resolve disputes
Enforce our agreements
You may request deletion of your information by contacting us at daniel@recevi.co. We will respond to deletion requests within 30 days, except where retention is required by law.
YOUR PRIVACY RIGHTS
Depending on your location, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information (subject to legal retention requirements)
Opt out of marketing communications
Opt out of SMS communications (by replying STOP or any other reasonable method)
Receive a copy of your personal information in a portable format
Withdraw consent for SMS communications at any time
Lodge a complaint with a data protection authority
To exercise any of these rights, contact us at daniel@recevi.co with the subject line "Privacy Request."
STATE-SPECIFIC PRIVACY RIGHTS
Residents of certain U.S. states have additional rights under state privacy laws including, but not limited to:
California (CCPA/CPRA): right to know, delete, correct, opt out of sale/sharing, limit use of sensitive personal information, and non-discrimination for exercising rights
Virginia (VCDPA): right to access, delete, correct, port, and opt out of targeted advertising, sale, and profiling
Colorado (CPA): similar rights to Virginia
Connecticut (CTDPA), Utah (UCPA), Texas (TDPSA), Oregon (OCPA), and other state privacy laws with similar rights
Recevi does not sell personal information.
To exercise state-specific privacy rights, contact us at daniel@recevi.co with the subject line "Privacy Request" and identify the state in which you reside. We will respond as required by applicable state law.
CHILDREN'S PRIVACY
The Service is not directed to individuals under 18, and we do not knowingly collect personal information from children under 18. If we learn we have collected such information, we will delete it promptly. Parents or guardians who believe their child has provided personal information should contact us at daniel@recevi.co.
INTERNATIONAL USERS
The Service is intended for use within the United States. If you access the Service from outside the United States, you understand that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.
THIRD-PARTY LINKS
Our website may contain links to third-party websites or services that are not operated by Recevi. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party sites you visit.
COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar tracking technologies on recevi.co to collect technical information about your visit, analyze website traffic, and improve the Service. You can control cookies through your browser settings. Disabling cookies may affect the functionality of the website.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent revision. We will notify business clients of material changes by email. Continued use of the Service after changes constitutes acceptance of the updated policy.
CONTACT US
For questions about this Privacy Policy or our data practices, contact us at:
Recevi LLC Email: daniel@recevi.co Website: https://recevi.co Mailing address available upon request to comply with state privacy law obligations.
