Terms of Service
Last Updated: June 20, 2026
These Terms of Service ("Terms") govern your use of the website recevi.co (the "Website") and the AI phone agent services provided by Recevi LLC ("Recevi," "we," "our," or "us"), including all features, integrations, and ancillary services (collectively, the "Service").
By accessing the Website, contacting us, signing a client agreement, or using the Service, you ("you," "Client," or "User") agree to be bound by these Terms. If you do not agree, do not use the Service.
THE SERVICE
Recevi provides AI-powered phone receptionist services to local service businesses. Our AI phone agents:
Answer inbound calls on behalf of our Clients
Capture caller information (name, address, callback number, reason for calling)
Book appointments using Client-provided scheduling systems
Send transactional SMS confirmations when end users opt in
Provide call recordings and transcripts to our Clients
Specific service deliverables, pricing, billing terms, and service levels are outlined in individual Client agreements. In the event of any conflict between these Terms and a signed Client agreement, the signed Client agreement controls.
ELIGIBILITY
To use the Service, you must:
Be at least 18 years old
Be authorized to enter into binding agreements on behalf of your business
Operate a legitimate, lawful business
Not be located in a jurisdiction prohibited by U.S. law
The Service is intended for use by U.S.-based businesses. We do not currently support international clients.
ACCOUNT REGISTRATION
To engage Recevi as a Client, you must provide accurate, current, and complete information about your business, including legal entity name, EIN, business address, and authorized contact information. You are responsible for maintaining the accuracy of this information and notifying us promptly of any changes.
You are responsible for safeguarding any account credentials and for all activity that occurs under your account.
CLIENT RESPONSIBILITIES
As a Recevi Client, you agree to:
Provide accurate business information necessary to configure your AI agent
Comply with all applicable laws governing telemarketing, call recording, consumer privacy, and SMS messaging, including but not limited to the TCPA, CAN-SPAM, CTIA Messaging Principles, state recording consent laws, CCPA/CPRA, VCDPA, CPA, and any other applicable state or federal privacy laws
Maintain your own A2P 10DLC registration where applicable (or use Recevi's registration with our prior written consent)
Inform your callers, where legally required, that calls may be answered by an AI agent and may be recorded
Not use the Service to communicate with individuals on the National Do Not Call Registry or any applicable state Do Not Call list, except where a permitted exemption applies
Promptly remove from your contact lists any individuals who request to be removed
Honor SMS opt-out requests received through any reasonable method (including STOP keyword, email, voicemail, or other clear requests) within 10 business days as required by federal law
Not provide any data to Recevi that you do not have the legal right to share
Maintain compliance with the Acceptable Use policy in Section 6
You are solely responsible for the legal compliance of your use of the Service in your jurisdiction and industry.
SMS COMMUNICATIONS AND CONSENT
This section describes how SMS works in connection with the Service. For the full SMS policy, see our Privacy Policy at https://recevi.co/privacy-policy, and our standalone, publicly accessible SMS disclosures and web opt-in form at https://recevi.co/sms.
SMS program. Recevi (operating on behalf of its business clients) sends transactional appointment text messages only, including appointment confirmations, reminders, service updates, and replies to caller inquiries. Promotional or marketing SMS is not sent through the Service. The brand name (e.g., "Mike's Plumbing") is identified in the call-to-action and in the first message.
How end users opt in. Consent to receive SMS is voluntary, is never a condition of any purchase, service, or account, and is kept separate from these Terms and our Privacy Policy. Any consent checkbox is unchecked by default. End users may opt in through either of the following paths:
Web opt-in. At https://recevi.co/sms, an individual may enter their mobile number and check an unchecked consent checkbox to agree to receive transactional appointment text messages.
Verbal opt-in. When an end user contacts a Recevi-powered phone line, after helping the caller the AI agent asks explicitly: "Would you like a confirmation text with the appointment details?" SMS is sent only after the caller verbally agrees and the destination number is confirmed and read back. The call is recorded as proof of consent.
Each opt-in applies only to this transactional SMS program and is not transferable to any other program or campaign.
Message frequency. Frequency varies based on appointment activity, up to approximately 5 messages per month. Typically one confirmation message per booking plus related reminders.
Pricing. Message and data rates may apply.
Opt-out. Reply STOP to any message to opt out, or use any other reasonable method (email to daniel@recevi.co, voicemail, or any clear request to stop). Opt-out requests are honored within 10 business days as required by federal law, and typically much faster. You will receive a final acknowledgment confirming your opt-out and brand name. Reply START to opt back in. Reply HELP for assistance, or contact daniel@recevi.co.
No sharing. No mobile information, including phone numbers and SMS opt-in data, will be shared with third parties or affiliates for marketing or promotional purposes under any circumstances. SMS consent records are excluded from all data-sharing arrangements described in our Privacy Policy.
Client responsibility. Clients are responsible for ensuring that the SMS opt-in flow operated by Recevi's AI agent on their behalf complies with all applicable laws in the jurisdictions where their callers reside. Clients are responsible for retaining SMS consent records for the duration required by law (not less than five years).
ACCEPTABLE USE
You may not use the Service, directly or indirectly, to:
Send unsolicited marketing messages, spam, or unwanted communications
Engage in fraudulent, deceptive, misleading, or illegal activity
Violate any third-party rights, including privacy, publicity, or intellectual property rights
Transmit content that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable
Attempt to reverse-engineer, decompile, copy, resell, sublicense, or create derivative works of the Service without our prior written consent
Use the Service for prohibited industries under A2P 10DLC rules, including but not limited to: cannabis, CBD, prescription drugs, firearms, gambling, payday loans, debt collection that violates the FDCPA, hate speech, sexually explicit content, illicit affiliate marketing, or any other industry expressly prohibited by U.S. mobile carriers or the CTIA
Use the Service to communicate with individuals in violation of the TCPA, CAN-SPAM, or applicable state DNC laws
Circumvent any access controls, rate limits, or compliance mechanisms
Use the Service in any manner that could damage, disable, overburden, or impair the Service or interfere with any other user's access
We reserve the right to suspend or terminate access to the Service immediately for any violation of this Section.
PAYMENT TERMS
Service fees are billed monthly unless otherwise specified in your Client agreement
Setup fees are due upon signup and are non-refundable
Recurring fees are billed in advance on a monthly basis
All fees are stated in U.S. Dollars
Late payments may result in suspension of the Service after 7 days' written notice
All fees are non-refundable except as required by law or as expressly stated in a signed Client agreement
You authorize us to charge your designated payment method for all fees due under your Client agreement
We may change our pricing with 30 days' written notice to active Clients
INTELLECTUAL PROPERTY
Recevi's IP. All content, software, designs, AI models, prompts, configurations, materials, and Service infrastructure are owned by Recevi or our licensors and are protected by intellectual property laws. You may not reproduce, modify, distribute, sublicense, or create derivative works without our prior written consent.
Client's IP. Content you provide to configure your AI agent (business information, FAQs, scripts, branding) remains your property. You grant Recevi a limited, non-exclusive, royalty-free, worldwide license to use, store, modify, and process this content solely to operate the Service for you.
Feedback. Any feedback, suggestions, or ideas you provide about the Service may be used by us without obligation or compensation to you.
THIRD-PARTY SERVICES
The Service integrates with third-party platforms including, but not limited to, voice AI providers (Cartesia, ElevenLabs, OpenAI, Anthropic), telephony carriers (Twilio), scheduling platforms (Cal.com, Google Calendar), and analytics tools. Your use of those third-party services may be subject to separate terms and privacy policies. We are not responsible for the availability, performance, content, or practices of third-party services.
DISCLAIMER OF WARRANTIES
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY.
We do not guarantee that:
AI agents will handle every call perfectly or capture every detail accurately
Integrations will function without interruption or error
The Service will meet every specific business need
The Service will be uninterrupted, error-free, or completely secure
Without limiting the foregoing, AI-generated responses may occasionally contain errors. Clients are responsible for reviewing captured call information before acting on it.
LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
RECEVI IS NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
RECEVI'S TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID TO RECEVI IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE).
Some jurisdictions do not allow limitation of certain damages, so some of these limitations may not apply to you.
INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Recevi, our officers, directors, employees, contractors, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or related to:
Your use of the Service in violation of these Terms
Your violation of any law, regulation, or third-party right, including TCPA, CAN-SPAM, state DNC laws, or consumer privacy laws
Content you provide for use by your AI agent
Claims by your customers, callers, or third parties arising from your business operations
Your failure to obtain required consents from your callers
Any breach of representations or warranties you make in these Terms or a signed Client agreement
FORCE MAJEURE
Recevi is not liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to: acts of God, war, terrorism, civil unrest, government action, labor disputes, internet or telecommunications outages, third-party service provider failures (including AI model providers, telephony carriers, and cloud infrastructure providers), pandemic, fire, flood, or natural disaster.
TERMINATION
By you. You may terminate your Client agreement with 30 days' written notice to daniel@recevi.co. Termination does not relieve you of obligation to pay fees accrued before the effective termination date.
By us. We may terminate or suspend access to the Service:
Immediately for non-payment after 7 days' written notice
Immediately for breach of these Terms
Immediately for violation of the Acceptable Use policy
Immediately if your activity puts Recevi's compliance status or carrier relationships at risk
With 30 days' notice for any other reason
Upon termination, your access to the Service will cease, and we may delete your configuration data after a reasonable transition period. Call recordings and SMS consent records may be retained as required by law.
DISPUTE RESOLUTION AND GOVERNING LAW
Governing law. These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of laws principles.
Informal resolution. Before filing any formal claim, you agree to first contact us at daniel@recevi.co and attempt in good faith to resolve the dispute informally for at least 30 days.
Venue. If informal resolution fails, any disputes arising from or related to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Philadelphia County, Pennsylvania, and you consent to the personal jurisdiction of those courts.
Class action waiver. You agree that any dispute will be resolved on an individual basis and not as part of any class, collective, or representative action. You waive the right to participate in a class action against Recevi to the extent permitted by law.
CHANGES TO THESE TERMS
We may update these Terms from time to time. The "Last Updated" date reflects the most recent revision. Material changes will be communicated to active Clients by email at least 30 days before they take effect. Continued use of the Service after changes constitutes acceptance.
ENTIRE AGREEMENT
These Terms, together with any signed Client agreement and our Privacy Policy, constitute the entire agreement between you and Recevi regarding the Service. They supersede any prior agreements, representations, or understandings.
SEVERABILITY
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
WAIVER
Our failure to enforce any provision of these Terms is not a waiver of that provision or any other provision. Any waiver must be in writing.
ASSIGNMENT
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
CONTACT US
For questions about these Terms, contact us at:
Recevi LLC Email: daniel@recevi.co Website: https://recevi.co
